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FAQ – Synapse Orlando

Frequently Asked Questions

When is the event?

Friday, October 15th.  Registration will open at 8:30am.

Where can I find the full schedule of events?

Click here to see everything we have in store! 

Where is the event?

Synapse Orlando will be at the Dr. Phillips Performing Arts Center located in downtown Orlando. A selection of sessions will also be offered virtually.

How do I join the virtual sessions? Do I have to watch it all live?

Once you purchase your tickets you’ll be able to access all of the virtual and hybrid content via the agenda page

Can’t join a session live? No problem! All virtual and hybrid content will be available for you to enjoy on demand until October 31st.

Where can I find out about directions, traffic & parking options?

Is WiFi available?

Yes, free wifi is available throughout the Dr. Phillips Performing Arts Center.

Will Lunch and Coffee be Available?

Yes. Synapse will provide coffee and lunch for VIPs, Sponsors, Speakers, Exhibitors, and Volunteers.

Coffee and lunch will be available for purchase for General Admission ticket holders throughout the event.  A vegan option will be available.

Can I connect with other attendees before, during and after the event?

Yes! Be sure to create a profile in the “Community” once you’ve registered. You’ll be able to send direct messages to other attendees to introduce yourself, schedule a time to meet on site at Synapse Orlando, and stay connected.

Hosting a More Sustainable Event

Synapse is proud to continue to host events that prioritize sustainability wherever possible.   

We’ll use digital signage wherever possible, provide reusable water bottles, recycle name tags and lanyards, use recyclable polypropylene items for food and beverage services as well as print signage, offer a digital swag bag to encourage exhibitors and sponsors to forego physical promotional items, and more.  Even our Synapse swag is printed on demand, reducing waste and cost.  Whenever possible, Synapse is committed to working with local vendors who share our commitment to inclusive, equitable and sustainable practices.  If you have a vendor you’d like to recommend who can support these efforts please let us know at info@synapsefl.com.

Our sustainability practices have been designed with generous guidance and sponsorship from PureCycle Technologies, an Orlando-based innovative maker of recycled polypropylene, and implemented through the support of Green Works Orlando, a project by the City of Orlando, and the team at the Dr. Phillips Center for the Performing Arts.

What COVID Protocols will Synapse Orlando follow?

All Synapse Orlando attendees will be required to wear face masks and provide a negative COVID-19 test (PCR or antigen) or proof of vaccination, in accordance with the requirements at the Dr. Phillips Center. 

Click here for a list of testing sites aggregated by Orange County Government, Florida.  

Synapse Orlando is committed to doing our part to prevent community spread of COVID-19, and will enable physical distancing throughout the event. 

Sanitization & Cleaning at the Dr. Phillips Center
  • We thoroughly clean and sanitize the building—including using industry-standard electrostatic sprayers to sanitize theater spaces.
  • We frequently clean and sanitize high-touch surfaces.
  • We invested in a specialized air handling unit upgrade that uses UV-sanitized filters to provide greater fresh air exchange.

COVID-19 Warning:
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness and death. By visiting Dr. Phillips Center, and/or attending Dr. Phillips Center shows, events, education programs/classes or other activities, you voluntarily assume all risks related to exposure to COVID-19. All visitors must follow the Dr. Phillips Center’s health and safety protocols. Please help keep each other safe.

What details should I know as an exhibitor?

All power requests must be pre-ordered. Power can not be added to your exhibition space on site.  

Exhibition will be open on Friday, October 15th from 9-4pm.  

Please plan to load in on Friday, October 15th between 6am and 8am. You MUST have an assigned time and location. If you do not, contact exhibitor@synapsefl.com

Load out must be on Friday, October 15th between 4-7pm.  

Please arrive at your assigned time and drop off location due to limited space. 

For REAR drop off on S. Rosalind Ave:  Pull into the loading dock bays to unload equipment only. There is no ramp on the dock, so please plan accordingly to lift items onto the dock or bring a box truck. Once the equipment is off the truck, the truck will need to move to allow for the next vendor to load-in. 

For FRONT drop off on S. Magnolia Ave: This location is at ground level. Vehicles can temporarily stop to unload and then must be parked offsite. This is to prevent “traffic jams” at the entrance and enable other exhibitors to unload.

Please reach out with additional questions, and we are happy to work with you in advance to alleviate day of confusion.

Additional questions can be directed to exhibitor@synapsefl.com 

What details should I know as a speaker?

Speakers are given a complimentary VIP registration for Synapse Orlando.  You will receive a personalized link to your speaker profile, where you can view the details for your session time and location within the venue.

Please contact speakers@synapsefl.com with specific questions.

How can I order my innovation swag?

Click here to order your Innovation Swag! Our on-demand swag store is where you can find custom-printed hats, t-shirts, sweatshirts and more! VIPs will receive a discount code for $25 off your order to use before completing your purchase.

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